Terms & Conditions

Deposit

A deposit of £50 per person (UK tours) and £95 (European) should be submitted with your completed booking form; this ensures a place is then reserved in your name. On receipt, a booking confirmation will be issued; showing the date your balance becomes due. Tours booked within 30 days of departure for UK tours (60 days for European tours) will require payment in full at the time of booking.

Balance of payment

We do not send a final invoice, so please note that the balance of payment for your tour will become due 30 days prior to departure for (UK tours) and 60 days prior to departure for (European tours). Late payment may result in the loss of your deposit and cancellation of your tour.

Surcharges

Circumstances beyond our control may dictate an increase in the cost of your tour. Any increase less than 2% of the published price will be absorbed within the original price, - any increase over 2% we may must need to add to the final invoice.

If you cancel

All cancellations must be in writing and the following terms apply

60 days before departure (European) and 30 days before departure (UK): a full refund less £25 per person.
Between 60 and 30 days (European), 30 and 15 days (UK) before departure: 50% credit for 12 months towards another tour.
Less than 30 days (European) and 15 days (UK) before departure: no refund.

To cover this eventuality, we strongly recommend you taking out Holiday Cancellation Insurance.

If we cancel

We reserve the right to cancel any tour – however, this would only become necessary in exceptional circumstances. In such an event, we would hope to offer you an alternative. If this were not possible or acceptable, we issue a full refund. White Rose Tours will not be held responsible or offer a refund/compensation in any of the following situations: war, riots, civil unrest, terrorism, natural disaster or any unforeseen cancellations due to industrial disputes and/or weather.

Transfer of Booking

In the event of your having to cancel, you may transfer your booking to another person. However, you will be liable for any administration costs and are responsible for your nominee paying their monies in full.

Tour Changes

Arrangements for your tour are made months in advance. It is therefore inevitable that changes can occur. In most cases, these changes will be minor and will not effect your holiday. However, in the event of a major change, we will advise you immediately and you may then (a) continue the tour with the new itinerary, (b) accept an alternative of the same or similar value, or (c) cancel your holiday with a full refund.

Financial Protection

In accordance with the Package Travel, Package Holiday and Package Tour Regulations 1992 and EC Directive 90/314EC all monies will be kept in trust until such times as your tour is complete

Our Responsibilities

We accept responsibility for supplying as near as physically possible a tour package as described in our tour brochure. We are unable to control any deficiencies in services due to local conditions, maintenance or weather.

Your responsibilities

a) To advise White Rose Tours of any illness, infirmity, allergies or dietary needs that may effect your touring holiday.
b) Be a competent rider with a machine that is road legal, mechanically-sound and of a type suitable for touring.
c) Hold a valid Certificate of Insurance covering machine, rider and pillion.
d) To have the ability to get yourself and/or bike home in the event of a breakdown, accident or emergency.

For overseas tours you must have the following documents

e) Valid UK passport (ensure visa not required if non UK)
f) Basic medical insurance Form E111 (this is available free from any Post Office)
g) European insurance cover for your bike, - this must include repatriation in the event of an accident or serious
    breakdown.
h) Personal Travel Insurance for yourself and pillion (if appropriate). This must include medical cover including any
    possible repatriation in the event of serious illness or accident. We also recommend you include cancellation cover.

NB: Breakdown and Personal Insurance (g & h) are compulsory on our European tours and we will require evidence of policies before departure.

Complaints Procedure

In the event of a complaint you should in the first instance approach the tour representative. If you still consider that your complaint has not been properly addressed you should put your comments in writing and send to

White Rose Tours
3 Springhaven
Hampsthwaite
Harrogate HG3 2EG

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